Refund policy

Returns & Exchanges Policy

How to start a return or exchange

Please email admin@dancesneakersaustralia.com.au within the applicable timeframe and tell us whether you want a return or an exchange.

For exchanges, please state the size (and style, if changing styles) you’d like.
We’ll reply with instructions and a prepaid return label (do not send items back without first contacting us).

Timeframes

Returns for refund: within 14 days of delivery.
Exchanges: within 30 days of delivery.
Returns received after 14 days but within 30 days: eligible for store credit instead of a refund.

Condition of items

To be eligible, items must be in the same condition as received: unworn/unused, with tags attached and in the original packaging. You’ll also need your receipt or proof of purchase.

Exchanges (Australia)

If your item isn’t the right size, we’re happy to help.

We cover shipping both ways for your first exchange on an order within Australia.
Additional exchanges on the same order may attract postage charges (we’ll confirm any cost by email before proceeding).

Returns for refund (Australia)

If you choose a refund (not an exchange):

We’ll organise the return postage for you and send a prepaid label.
When your return is approved, we will deduct the cost of the return shipping label from your refund amount.
If your return arrives after 14 days but within 30 days, we’ll issue store credit (with the return label cost deducted) instead of a refund.

Items sent back without first requesting a return/exchange via email will not be accepted.

Free Gifts & Promotional Offers

If your order included a free gift as part of a promotion (for example, “free gift with orders over $150” or “buy 2, get 1 free”), the gift must also be returned if your return causes the order to fall below the qualifying threshold.

If the free gift isn’t returned, the retail value of the gift will be deducted from your refund.
In cases where only part of the order is returned and the remaining items still meet the promotional criteria, you’re welcome to keep the gift.

International orders (including EU)

International customers are welcome to return or exchange items under the same 14-day refund / 30-day exchange windows (store credit if received after 14 days but within 30).
However, we are unable to organise or cover return shipping for international orders. Customers must arrange and pay for their own return shipping to us.
Once we receive your return, we’ll process your refund or ship out your exchange.
For exchanges, we will invoice you for the outbound shipping cost of the replacement pair before dispatch.
Duties and taxes paid to your local authority are non-refundable by us.
European Union 14-day cooling-off period: If your order was shipped into the EU, you still have the right to cancel/return within 14 days for any reason. Items must be in original condition as above.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or you received the wrong item, so we can evaluate and make it right.

Exceptions / non-returnable items

We’re unable to accept returns on sale items or gift cards.

Refunds

We’ll notify you once we’ve received and inspected your return, and let you know if the refund (or store credit) is approved. Approved refunds are issued to your original payment method within 10 business days. Processing times can vary by bank/card provider.
If more than 15 business days have passed since your refund approval, please contact us at admin@dancesneakersaustralia.com.au.