Returns & Exchanges

Timeframes

Condition of items

To be eligible, items must be in the same condition as received: unworn/unused, with tags attached and in the original packaging. You'll also need your order number handy — the Returns Portal will pull up your purchase details automatically.

Exchanges (Australia)

• We cover shipping both ways for your first exchange on an order within Australia — the Portal sends your prepaid label automatically once approved.
• Additional exchanges on the same order may attract postage charges (any cost will be confirmed before your replacement pair ships).

Returns for refund (Australia)

If you choose a refund rather than an exchange:

• We'll organise the return postage for you and send a prepaid label through the Portal.
• Once your return is approved, the cost of the return shipping label is deducted from your refund amount.
• Returns arriving after 14 days but within 30 days will be issued as store credit (with the label cost deducted) instead of a refund.

Free gifts & promotional offers

If your order included a free gift as part of a promotion (for example, "free gift with orders over $150" or "buy 2, get 1 free"), the gift must also be returned if your return causes the order to fall below the qualifying threshold. If the free gift isn't returned, its retail value will be deducted from your refund. If only part of your order is returned and the rest still meets the promotional criteria, you're welcome to keep the gift.

International orders (including EU)

• International customers can return or exchange items under the same 14-day refund / 30-day exchange windows (store credit if received after 14 days but within 30) — start the request through the Returns Portal like usual.
• We're unable to organise or cover return shipping for international orders. You'll need to arrange and pay for your own return shipping to us — the Portal will provide the return address once your request is approved.
• Once we receive your return, we'll process your refund or ship out your exchange.
• For exchanges, we'll invoice you for the outbound shipping cost of the replacement pair before dispatch.
• Duties and taxes paid to your local authority are non-refundable by us.
• EU 14-day cooling-off period: if your order shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must still be in the same condition as received — unworn/unused, with tags, and in its original packaging — and you'll need your receipt or proof of purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately at admin@dancesneakersaustralia.com.au if the item is defective, damaged, or you received the wrong item, so that we can evaluate the issue and make it right in accordance with the Australian Consumer Law.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We'll notify you once we've received and inspected your return, and let you know if the refund (or store credit) was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days — please remember it can take some additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at admin@dancesneakersaustralia.com.au.

Products & Pricing

Our website displays the products we sell, their descriptions, and prices. We reserve the right to change the prices of our products without notice. We also reserve the right to discontinue any product at any time.

Order Processing & Payment

Once you have placed your order and completed the checkout process, we will send you an order confirmation via email. Payment must be made at the time of placing the order. We accept major credit cards and other payment methods as shown on our website.

Shipping & Delivery

We will ship your order to the address you provide during checkout. We aim to deliver your order as quickly as possible, but delivery times may vary depending on your location and shipping carrier. If the goods are lost or damaged in transit, please let us know promptly so that we can make a claim against the carrier — we'll offer you the choice of a replacement or a full refund. Once the products have been delivered to you, or to someone acting on your behalf, the risk for loss, theft, or damage passes to you.

Disclaimer of Warranties

We make no warranties, either express or implied, about the products we sell or our website. We disclaim any and all warranties of any kind, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

If your rights under the Australian Consumer Law have been breached, you may be entitled to various remedies such as a full refund or replacement of a faulty product, as well as compensation for foreseeable losses due to the defect.

We exclude all warranties, representations, or guarantees (whether express, implied, or statutory) related to any products you purchase through this website, except for those that are contained or referred to in the Australian Consumer Law, or that cannot be legally excluded.

We will not be liable to you for any expenses, damages, or losses suffered or incurred by you, except if such losses arise from our breach of your consumer rights, negligence, wilful misconduct, or if we are unable to legally exclude our liability to you for such amounts.

If the product(s) are lost, destroyed, or damaged after delivery, or if you dispose of them, we will not be liable to you. Additionally, we may not be able to meet our obligations due to unforeseeable circumstances beyond our control, such as industrial action or warehouse flooding, and we will not be held responsible for any costs or damages resulting from delays in processing or delivering your order or providing a remedy, replacement, or refund.

Intellectual Property

All content on our website, including but not limited to text, images, graphics, logos, and trademarks, is our property or the property of our licensors. You may not use our content without our prior written consent.

Amendments to Terms

We reserve the right to amend these Terms at any time. Your continued use of our website or purchase of our products after any changes to these Terms constitutes your acceptance of the updated Terms.

Privacy Policy

This Privacy Policy describes how dancesneakersaustralia.com.au (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at admin@dancesneakersaustralia.com.au.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information". See below for more information about what Personal Information we collect and why.

• Device information
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
  • Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.
  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Order information
  • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and — when in line with the preferences you have shared with us — provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.
  • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more here: google.com/intl/en/policies/privacy. You can opt out of Google Analytics here.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners — directly and, in some cases, through cookies or similar technologies (which you may consent to, depending on your location).
• We use Shopify Audiences to help show ads on other websites to buyers who made purchases with other Shopify merchants and who may be interested in what we offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences.

For more information about how targeted advertising works, visit the Network Advertising Initiative's educational page here.

You can opt out of targeted advertising by visiting:

• Facebook — facebook.com/settings/?tab=ads
• Google — google.com/settings/ads/anonymous
• Bing — Bing Ads personalised ads policy

You can also opt out of some of these services via the Digital Advertising Alliance's opt-out portal: optout.aboutads.info.

Using Personal Information

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, see the "Your rights" section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Your rights

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us using the details above.

Your Personal Information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper: help.shopify.com/en/manual/your-account/privacy/GDPR.

Cookies

A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences. This means you don't have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it's their first time visiting or if they are a frequent visitor.

We use the following cookies to optimise your experience on our Site and to provide our services.

Cookies necessary for the functioning of the store

Reporting and analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. For more information, see allaboutcookies.org.

Blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, follow the instructions in the "Behavioural Advertising" section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail using the details provided under "Contact" above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

Last updated: 3 July 2026